Purchase returns

Exchange and return

Return or exchange of goods of good quality is carried out at the expense of the buyer.
 Shipping costs for returns or exchanges in this case.-
 The arrival of the manager at the post office, receiving and processing the model, checking the proper quality of the goods, drawing up an act of accepting the model.
Return delivery of goods from the post office to the warehouse of the company, by the personal transport of the courier. -100 hryvnia for 1 unit of goods.
The parcel must be sent by regular mail without additional estimated cost and cash on delivery.

You can exchange or return the product within 14 days not counting the day of purchase (the product did not fit in color, shape, dimensions, size or for other reasons and cannot be used). This right is guaranteed to you by the Consumer Protection Act.

To be able to exchange or return an item, please ensure the following:

• the product was not in use, its presentation, consumer properties are preserved, the product has no signs of use: scratches, chips, abrasions, mechanical damage (the product is in the same condition as at the time of transfer to the buyer)

• the product is fully completed and the integrity of the original packaging is not violated, all labels are fully preserved, factory markings are preserved (the product is in the same condition as at the time of transfer to the buyer)

According to the legislation, they are not subject to exchange: individual tailoring to order.
As the implementation of a special order for tailoring is non-refundable.
If your order was made individually, then we no longer accept it back.
After reading about the remote method of selling goods: "The consumer does not have the right to refuse a product of good quality, with individually defined properties, if the specified product can be used exclusively by the consumer receiving it."

How can I exchange or return an item?

You can exchange or return an item by sending an email. Within one working day, the manager will contact you to clarify the information, delivery options for the returned goods, and other issues.

After otrimannya that money transfer from the return, pennies will be returned to the client on a card account for 14 banking days.